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Privacy Policy |
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Disclaimer
Although every effort has been made to ensure the accuracy of the information and data contained on this web site, visitors to the site should note that this information and data is subject to change without notice, and its use, for whatever purpose is at your sole risk. No warranties, either express or implied are provided by Euroasia (Pacific) Pty Ltd trading as Old & Rare Wines Collector House and all promotional deals and offers are subject to terms and conditions which may vary from time to time and to the availability of stock. Euroasia agents, instrumentalities, officers and employees: 1. Make no representations, expressed or implied, as to the accuracy of the information and data contained on this site. 2. Accept no liability for any use of the said information and data or reliance placed on it. 3. Make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose; and 4. Make no warranties that the said information and data is free of infection by computer viruses or other contamination.
Return Policy
If you notice that you have received wrong or broken items, please notify us within 24 hours of receiving the goods either by telephone or email and we will arrange for a replacement or full refund.
Winehouse offers a 7-day return policy on certain* products that are proven to
be faulty in any way. Wine House will offer a replacement where possible or a full refund.
To satisfy this return process, we need to have access to most of the contents of the bottle in its original cork or cap to assess whether the wine is faulty before we can offer a refund/replacement.
Winehouse will test all products returned to us within 7 days of receipt. Some
wines may need to be returned to the original supplier/winery for further
chemical analysis and/or testing. If the wine is determined to be in working
condition, not defective or faulty, it will be returned to you and you will be
invoiced for the processing and freight costs associated with the return.
"Change of mind" returns are up to the discretion of management.
*It is important to note that a lot of our wines fall into the category of “Old and Rare”. These wines are in excellent condition in terms of their cellaring history
in our cellar, levels, labels and physical appearance. Having said this, there is risk inherent to handling such items and the buyer must beware. The
buyer accepts all losses ensuing from purchasing a tired or undrinkable "Old &
Rare" wine. If you contact us within a reasonable period from the delivery of the wines, we will be happy to discuss whether we can provide a refund or exchange,
but there is no guarantee. Please note that Winehouse will never offer for
sale any wine that we have any reason to believe is of an uncertain standard. We
would immediately withdraw from sale any bottle that is suspected of being
undrinkable or unsafe. We are here to help in any way possible and don't want you to be
disappointed, but we can only make a decision for any compensation on a case by case basis.
Note to Overseas (ie, non-Australian) customers. Its is almost impossible for us to assess whether a bottle of wine is faulty due to the distances involved and the different customs and tax scenarios of difference nations. As much we would like to help, we are probably not able to offer refunds to international customers due to practical reasons. If you are an international customer, please consider this risk carefully before making your purchase.
Privacy
Euroasia (Pacific) Pty Ltd trading as Old & Rare Wines Collector House has retail operations in Melbourne, Singapore and China. This statement sets out policies with respect to your interactive use of the material contained in the winehouse.com.au web site and the collection/use of your personal information. Euroasia is committed to the principle of protecting an individual's privacy and acknowledges that you have a right to control your personal information. Any personal information that we are entrusted with will be treated with due regard to these rights. Unless you give us explicit consent to act otherwise, the following policy will govern how Euroasia handles your personal information and safeguards your privacy. We will be guided in our dealings with you by respecting your choice as to who can use your personal information and how it can be used. We believe that our privacy policy is consistent with industry best practice.
Collecting personal information about you
Whenever you visit our website, the web server automatically retains your IP address and your activity on the site i.e. time of the visit and the pages which you visit. We also count, track and aggregate all site activity, which allows us to analyse general traffic flows and to identify the most useful sections of the site. The reason this information is gathered is to enhance and develop the site to best meet the needs and expectations of our customers. It also provides us with the means by which we can monitor and develop our infrastructure in order to provide a robust web service. If the winehouse.com.au site requires you to provide an email address and/or other particulars to facilitate a query response or to process an order for the supply of goods, these details will be stored on the Company's web server. This information will be kept confidential and will not be distributed to any third party without your express consent.
Cookies
The winehouse.com.au web site uses cookies to assist in the compilation of statistical analysis and is also used on occasions to customise the site for faster use. It is important to note that cookies by themselves cannot be used to determine the actual identity of users. Most web browsers are set to accept cookies, however if you do not wish to receive cookies you may set your browser to refuse cookies.
Using and disclosing your personal information
Euroasia will not disclose any information about you without your consent, or access your communications on our website unless; Law obliges us to; We believe that it is necessary to do so in order to service your inquiries/requests; To implement our terms of use; To protect the rights of Euroasia, any winehouse.com.au website user, our staff and authorised agents or any member of the public; To lessen a serious risk or threat to a person's health or safety;
Storage & security of personal information provided
Euroasia will take all reasonable steps to ensure that any information we hold about you is kept secure, accurate and up to date. Your information is maintained on secure web servers housed in a controlled and protected environment. In addition all staff and contractors are obliged to respect your privacy and the confidentiality of any personal information held by Euroasia. Please note that with respect to the foregoing, Euroasia will not be held responsible for events, and or personal loss and suffering arising from unauthorised access to your personal information.
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